
Entergy Mobile Payments
Redesigned Entergy’s mobile billing experience, reducing call center volume and increasing click through rates.
I’m a research-driven product designer
who turns complex workflows into tools teams can rely on.
Designed 0 to 1 tool helping BNY track over $9.5B in transactions data.
Solved 5 accessibility barriers in CNN’s design system, impacting 7.5M users with disabilities.

Redesigned Entergy’s mobile billing experience, reducing call center volume and increasing click through rates.
Designed in 48 hours for reducing delays in the Seattle Fire Department’s dispatch system.
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